Delete your account

In the app

Profile → Settings → Privacy → Delete account. You will be asked to confirm with a code sent to your number.

Without the app

Email privacy@saanjha.ai from the address on your account, or write from any address quoting your registered mobile number. We will verify it is you before acting, and complete the request within 30 days.

What gets deleted

• Your name, photo, email and profile
• Your addresses and flat number
• Your community memberships and endorsements
• Your contact-matching hashes
• Your device tokens and notification preferences
• Your verification documents and references
• Your chat messages are anonymised to “Former member”

What we must keep, and why

Some records cannot be deleted on request because the law requires us to retain them. These are pseudonymised — detached from your identity — and are not used for anything else.

• Order, payment and handover records — 8 years. Required under company and tax law. They also protect the neighbour on the other side of a transaction you were part of.
• Verification records — 5 years after the relationship ends.
• Dispute evidence — 3 years, where a dispute involved another member.

Before you can delete

You will need to settle anything outstanding first:

• No open orders
• No unsettled amounts owed either way
• No open dispute
• If you own a community, transfer ownership to another admin — otherwise the community is left stranded

Any remaining platform credit is forfeited on deletion. Credits are not cash and cannot be withdrawn.

Deleting is permanent

We cannot restore a deleted account. Signing up again with the same number creates a new account with no history, no trust score and no badges — you would start from the beginning.

If you only want to stop notifications, Settings → Notifications does that without losing anything.